{"id":3093004,"date":"2026-02-19T07:25:00","date_gmt":"2026-02-19T15:25:00","guid":{"rendered":"https:\/\/techcrunch.com\/?p=3093004"},"modified":"2026-02-19T08:51:31","modified_gmt":"2026-02-19T16:51:31","slug":"sex-toys-maker-tenga-says-hacker-stole-customer-information","status":"publish","type":"post","link":"https:\/\/techcrunch.com\/2026\/02\/19\/sex-toys-maker-tenga-says-hacker-stole-customer-information\/","title":{"rendered":"Sex toys maker Tenga says hacker stole customer information"},"content":{"rendered":"\n<p id=\"speakable-summary\" class=\"wp-block-paragraph\">Sex toy maker Tenga notified customers of a data breach on Friday, according to an email obtained by TechCrunch.<\/p>\n\n<p class=\"wp-block-paragraph\">In the message, the Japanese company said that \u201can unauthorized party gained access to the professional email account of one of our employees,\u201d which gave the hacker access to the contents of the employee\u2019s inbox. This access potentially allowed the hacker to see and steal customer names, email addresses, and historical email correspondence, \u201cwhich may include order details or customer service inquiries.\u201d<\/p>\n\n<p class=\"wp-block-paragraph\">The hacker also sent spam emails to the hacked employee\u2019s contacts, including customers, according to the email sent to customers.<\/p>\n\n<p class=\"wp-block-paragraph\">After this story was published, a Tenga spokesperson told TechCrunch that the breach affected \u201capproximately 600 people\u201d in the United States, based on a forensic review. \u201cWe have already proactively contacted those who may have been impacted to ensure their safety and provide guidance,\u201d said the spokesperson.<\/p>\n\n<p class=\"wp-block-paragraph\">Tenga says on its website that it has shipped over 162 million products worldwide.<\/p>\n\n<p class=\"wp-block-paragraph\">Order details and customer service inquiries are likely to include intimate information that many customers probably wouldn\u2019t want to disclose, given the nature of the products in question.<\/p>\n\n<p class=\"wp-block-paragraph\">The company recommended customers change their passwords, even though it did not say that customers\u2019 passwords were compromised, and to be vigilant of suspicious emails, especially coming from a specific employee, who appears to be the one whose account was breached.&nbsp;<\/p>\n<div class=\"wp-block-techcrunch-inline-cta\">\n\t<div class=\"inline-cta__wrapper\">\n\t\t<div class=\"inline-cta__logo\">\n\t\t\t<svg aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"41\" height=\"20\" fill=\"none\" viewBox=\"0 0 41 20\"><path fill=\"#fff\" d=\"M0 0v6.452h7.097V20h7.097V6.452h6.451V0zM27.742 13.548V6.452h-7.097V20h20v-6.452zM40.645 0H27.742v6.452h12.903z\"\/><\/svg>\t\t<\/div>\n\t\t<div class=\"inline-cta__flag\">Techcrunch event<\/div>\n\t\t<div class=\"inline-cta__content\">\n\t\t\t<div class=\"inline-cta__header-container\">\n\t\t\t\t<div class=\"inline-cta__header-container-desktop\">\n\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"inline-cta__header has-h-5-font-size\">Save up to $300 or 30% to TechCrunch Founder Summit<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"inline-cta__subheader\">1,000+<strong> founders<\/strong> and investors come together at <strong>TechCrunch Founder Summit 2026<\/strong> for a full day focused on growth, execution, and real-world scaling. Learn from founders and investors who have shaped the industry. Connect with peers navigating similar growth stages. Walk away with tactics you can apply immediately.<br><br>Offer ends March 13.<\/h4>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"inline-cta__header-container-mobile\">\n\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"inline-cta__header has-h-5-font-size\">Save up to $300 or 30% to TechCrunch Founder Summit<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"inline-cta__subheader\">1,000+<strong> founders<\/strong> and investors come together at <strong>TechCrunch Founder Summit 2026<\/strong> for a full day focused on growth, execution, and real-world scaling. Learn from founders and investors who have shaped the industry. Connect with peers navigating similar growth stages. Walk away with tactics you can apply immediately<br><br>Offer ends March 13.<\/h4>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"inline-cta__event-info\">\n\t\t\t\t\t\t\t\t\t<span class=\"inline-cta__location\">Boston, MA<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"inline-cta__separator\">|<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"inline-cta__date\">June 9, 2026<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"inline-cta__register-button\">\n\t\t\t\t\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a data-ctaText=\"REGISTER NOW\" data-destinationLink=\"https:\/\/techcrunch.com\/events\/techcrunch-founder-summit-2026\/?utm_source=tc&amp;utm_medium=ad&amp;utm_campaign=tcfoundersummit2026&amp;utm_content=seb&amp;promo=tc_inline_seb&amp;display=\" data-event=\"button\" class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/techcrunch.com\/events\/techcrunch-founder-summit-2026\/?utm_source=tc&amp;utm_medium=ad&amp;utm_campaign=tcfoundersummit2026&amp;utm_content=seb&amp;promo=tc_inline_seb&amp;display=\" target=\"_blank\" rel=\"noreferrer noopener\">REGISTER NOW<\/a><\/div>\n<\/div>\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n<p class=\"wp-block-paragraph\">Tenga said it took several measures after the breach, including resetting the hacked employee\u2019s credentials and enabling \u201cacross our systems,\u201d a basic security feature called <a href=\"https:\/\/techcrunch.com\/2025\/04\/25\/techcrunch-reference-guide-to-security-terminology\/#multi-factor-authentication\">multi-factor authentication<\/a>, which prevents access to accounts with stolen passwords.&nbsp;<\/p>\n\n<p class=\"wp-block-paragraph\">The company spokesperson would not say if there was any multi-factor on the email account prior to the breach.&nbsp;<\/p>\n\n<p class=\"wp-block-paragraph\">Tenga was founded in 2005 in Japan, and is headquartered in Tokyo. Tenga sells a variety of sex toys, mostly for men. It\u2019s unclear if the breach affected customers outside of the United States, given that the email came explicitly from Tenga Store USA.<\/p>\n\n<p class=\"wp-block-paragraph\">Tenga is the latest in a long list of sex toy makers, <a href=\"https:\/\/techcrunch.com\/2025\/07\/29\/sex-toy-maker-lovense-caught-leaking-users-email-addresses-and-exposing-accounts-to-takeovers\/\">such as Lovense last year<\/a>, and adult websites, such as <a href=\"https:\/\/techcrunch.com\/2025\/12\/16\/hacking-group-says-its-extorting-pornhub-after-stealing-users-viewing-data\/\">Pornhub<\/a> last year and <a href=\"https:\/\/techcrunch.com\/2020\/01\/24\/sexting-site-sextpanther-data-exposed\/\">SexPanther<\/a> in 2020, that have been hacked.<\/p>\n\n<p class=\"wp-block-paragraph\"><em>First published on February 13<\/em>. <em>Updated with comment from Tenga spokesperson.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Japanese sex toy maker said a hacker broke into an employee&#8217;s inbox and stole customer names, email addresses, and correspondence, including order details and customer service 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